Parents &
Carers FAQs

We are a leading national provider of SEND and SEMH specialist tuition and work with a number of young people who have been unable to attend or engage fully with mainstream school. As such, we understand that every child's experience of education is different and that successful learning only happens when a trusted relationship is formed between young person and tutor. 

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Sessions are 1 to 1 and trauma informed. Wherever possible, our tutors incorporate the young person's interests into the sessions, whether that be extreme sports to astronomy, to drainage systems!  

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Please talk to your tutor who may be able to fit you in at a different time within the same week. 

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Unfortunately the tutors will not be able to roll any undelivered hours from one week to another, but if the session is cancelled with 24hrs notice the hours will not be deducted from the total commissioned. 

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Yes, we do ask for a responsible adult to be there throughout the tuition session and who can be called if needed. 

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If you are unable to be there please arrange for another adult that your child trusts to be there for the whole session instead.

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If no responsible adult is present, the sessions will not be able to go ahead.

If your tutor decides an activity away from your home is of value, they will need to complete a risk assessment which you will be able to see and accept.  It will also need to be agreed by the staff at TP.  

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You or another agreed adult will always need to accompany any activity away from your home.

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Trips such as these are not daily or weekly events, as they do require a lot of planning, but rather something we can do from time to time.

Your child only requires themselves and a pen and notebook. If you are not able to acquire these resources please do let us or your tutor know and we will support you with this. 

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Our tutors have been known to have sessions where they make cakes or even bath bombs! However the tutor will always discuss in advance if they need access to some simple ingredients.

Please let us know as soon as possible if this is the case. We can loan Chromebooks (laptops) and Wacom tablets free of charge for the duration of the tuition.

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The tuition should take place in a communal/family space within the home, for example, the kitchen, living room or dining room. Somewhere the responsible adult can keep an eye on tuition.

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Tuition should never take place in your child’s bedroom, whether this is taking place online or face to face.

Please contact Targeted Provision as soon as possible and we will look into this and change as necessary.

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You can also contact us at any point during the tuition if something is not going well or you have a safeguarding concern.

Please don’t worry! Our tutors will always be led by your child's needs on a day to day basis. We help young people to recognise and manage their emotions and if they are unable to carry on during a session, it is absolutely fine to finish and try again next time. 

Each child we support has had a different experience of school and life. As such, our tutors have an individualised approach to sessions and tailor support around each child's interests and at a pace that works for them. 

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Our tutors never rush into baseline assessments or formal testing of your child's levels. Your young person will have a high level of input into what their tuition will contain! Tuition may look nothing like “school” and may include lots of interest-led activities to help them build trust and confidence.

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Not necessarily, unless your child requires your assistance to help them engage in their tuition session. We would just ask that you are within earshot of the tuition so that the tutor can speak to you if needed. 

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If the tuition is online, you will need to make sure that you also have a mobile phone with you so that the tutor can contact you if the session closes unexpectedly.